STANDARD ONE YEAR MANUFACTURER WARRANTY:
The manufacturer warrants this product to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of one (1) year for the original invoice date. Shipping and handling fees are to be paid for by the customer. The manufacturer agrees, at its option during the warranty period, to repair and defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer). Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on original dated sales receipt.
RETRACTION MECHANISM WARRANTIES:
The manufacturer warrants the retraction mechanism, plastic housing parts and spring systems against manufacturing and material defects for ONE year. As long as the product is used as intended and not to tow or carry loads over the allowed limit, nor objects other than wheeled carry on luggage.
Strap length adjustment mechanism – The manufacturer warrants the strap adjustment mechanism including the whole shoulder strap components against failure to hold adjustment for one year. The manufacturer cannot cover defects is are result of normal wear, or misuse.
Strap length adjustment mechanism rubber shoulder pad and fabric – The manufacturer warrants webbing upholstery, rubber shoulder pad, hook and loop components against seam failure and material defects for one year.
This warranty does not include:
Any condition resulting from other than ordinary use wear or any use for which the product was not intended, such as use in towing objects other than wheeled carry on luggage up to 30lbs.
Any condition resulting from incorrect or inadequate care.
Damage resulting from misuse, abuse, negligence, accidents or shipping damage
Dissatisfaction due to buyer’s remorse
Normal wear and tear
Damages incurred during transportation
Any used, previously displayed items
The Company makes no express warranty or condition whether written or oral and the company expressly disclaims all warranties and conditions not stated in this limited warranty. To the extent allowed by the local law of jurisdictions outside the United States, the Company disclaims all implied warranties or conditions, including any implied warranties of merchantability and fitness for a particular purpose. For all transactions occurring in the United States, any implied warranty of condition of merchantability, satisfactory quality, or fitness for a particular purpose is limited to the duration of the express warranty set forth above. Some states or countries do not allow a limitation on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damages for consumer products. In such sates or countries, some exclusions or limitations of this limited warranty may not apply to the Purchaser. For consumer transaction, the limited warranty terms contained in this statement, except to the extent lawfully permitted, do not exclude, restrict, or modify but are in addition to the mandatory statutory rights applicable to the sale of this Product to the Purchaser.
Claims for defective merchandise must be made within ONE year from invoice date.
Any claim for defective merchandise returns must be packed in original packaging or similar size.
We reserve the right to specify that items be returned to the original warehouse for inspection.
Pictures are required to claim defective merchandise, along with a copy of the original invoice
If the claim is justified, the item(s) or part(s) will be repaired or replaced or a credit will be issued. It is our policy to replace parts whenever possible
Claims may be submitted from Contact us page on our website RetraStrap.com or email
This warranty gives you specific legal rights. You may have other rights, which vary from state to state.